Return Policy

Return Policy for Microbe e-store

We at Microbe believe that our security software is the best on the market today. Due to our commitment to client satisfaction, NordVPN software comes with a generous 30 day return policy. If you have purchased any NordVPN product and found that it does not meet your expectations, we will be happy to provide a full refund in exchange for a return. Any NordVPN license will be declared expired upon submission of a refund request.

Return Policy of an NordVPN product to a Microbe reseller:

Before submitting a request for a full refund, be sure to double-check your receipt to confirm that your product has been purchased from Microbe Pty Ltd ( If your product has not been purchased via Microbe Pty Ltd, you must contact the NordVPN reseller specified on your receipt for information on submitting a request for a full refund.
To submit a refund request to Microbe Pty Ltd, send an email to with a subject line of “Product Return”. In the email body, state your reason for return as well as a contact name and phone number.
A Microbe representative will process your request upon delivery. Although we process requests immediately, it may take up to one full credit card billing cycle before the credit appears on your card statement.

If you’d like to request a warranty related return outside the standard 30-day return policy, please make note of your rights under our End User Licensing Agreement.